Returns & Refunds
Last updated: 12 Sep 2026
We want you to be happy with your PetJumbo purchase. If something isn’t right, contact us at [email protected] and we’ll help.
30-day returns
You may request a return within 30 days of delivery.
To be eligible for a change-of-mind return, the item must be unused, undamaged and complete, with its original packaging where reasonably possible. Products showing signs of pet use, hair, odors, washing, damage or missing components may not qualify for a change-of-mind return.
Please contact us before returning anything. We will provide the appropriate return instructions and return address for your item. Returns sent without authorization may not be accepted.
Change of mind / wrong size
For approved change-of-mind or sizing returns, the customer is responsible for return shipping unless we agree otherwise. We may offer an alternative resolution where this is more practical than returning the product.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible with your order number and, where helpful, photos of the product and packaging. Once verified, we will arrange an appropriate replacement, refund or other resolution at no additional cost to you.
Cancellations
Contact us as soon as possible if you wish to cancel an order. We will cancel and refund orders that have not yet entered processing or dispatch where possible. Once an order has shipped, the normal return process applies.
Refunds
Approved refunds are issued to the original payment method. Please allow additional time for your bank or card issuer to post the refund after we process it.
Original refunds and returns remain subject to any rights you may have under applicable law.
For return assistance, email [email protected].